2 - 211 Banff Avenue
Not in Compliance
2 violations were found at the most recent inspection.
Source: Alberta Health Services Environmental Public Health
August 19, 2026
Walk-in cooler was too warm, thermometer inside was reading around 10C. Cooler was just re-stocked and service call was placed while onsite. , , - Please ensure this cooler can hold temperatures below 4C before it is used to store any high-risk products.
*Repeat Violation*, There was some food debris/grease buildup noted in the following areas:, , - Dry storage area, - Grease on hood vents, - in-between and behind equipment, - Lower shelves on the main cook like , - High-touch areas (sink taps, fridge handles, etc.), , , Please clean these areas.
This record comes from Alberta Health Services Environmental Public Health, which inspects food premises across Alberta. Inspectors record any violations of applicable health regulations on each visit. The result above is the most recent inspection on file.
In Compliance means no violations were outstanding at that visit. Not in Compliance means one or more violations were found that weren't corrected on site. Closed means the inspector ordered the premises to stop serving customers until the issues were corrected.
Pho House
This restaurant has been inspected 15 times since November 14, 2023, with 0 in compliance, 15 not in compliance, and 0 closures on record.
2 violations
Walk-in cooler was too warm, thermometer inside was reading around 10C. Cooler was just re-stocked and service call was placed while onsite. , , - Please ensure this cooler can hold temperatures below 4C before it is used to store any high-risk products.
*Repeat Violation*, There was some food debris/grease buildup noted in the following areas:, , - Dry storage area, - Grease on hood vents, - in-between and behind equipment, - Lower shelves on the main cook like , - High-touch areas (sink taps, fridge handles, etc.), , , Please clean these areas.
7 violations
*Repeat Violation*, Some sanitizer and detergent spray bottles were unlabeled., , - Please ensure all chemicals used are properly labelled to indicate their contents.
Drawer cooler on the far right of the cook line was at 9C. Items were removed from this cooler and put into one that could hold temperatures below 4C. , , - Do not use this cooler to store high-risk foods until it can hold temperatures below 4C.
1) Large pot of butter chicken was on a lower shelf of the cook line at 35C. Staff indicated that it had just been removed from the heat and was going to be put into the buffet. PHI instructed the staff to put the pot back on the heat and reheat to above 74C and keep above 60C until it is served. , , 2) Items in the ice bath on the main cook line were around 7C with a probe thermometer. , , - More ice was added to completely surround the items. Please ensure items held in the ice bath are held below 4C.
Paper towel dispenser at hand sink by the dishwasher was jammed. , , - Please repair the dispenser, ensure staff can properly wash and dry their hands at this sink.
6 violations
A significant amount of cooling large batches of curries/stews is done onsite. No records of cooling temperatures are kept onsite. , , - Please ensure cooling logs are started and kept onsite, to ensure foods are cooled from 60-20C within 2 hours and 20-4C within 4.
Some sanitizer and detergent spray bottles were unlabeled., , - Please ensure all chemicals used are properly labelled to indicate their contents.
Hand sink was initially blocked with empty beer kegs. Kegs were moved. , , - Please ensure this sink is always accessible and there is a clear path for staff to be able to wash their hands.
2 violations
Hand sink was blocked with a stack of containers. , , - Containers were moved, please do not block the hand sinks so they are accessible for staff to wash their hands.
Dishwasher concentrations were not being tested. , , - Please routinely test the concentration of the dishwasher to ensure that it is accurately sanitizing dishes.
5 violations
Some inserts in the line cooler were double stacked/over stacked. , , - Items were moved into the bottom of the cooler. Do not double stack inserts in the line cooler.
Initially there was no soap and paper towel at the hand sink. Operator was able to acquire soap and paper towel to put at the sink. Please ensure paper towel is put into a dispenser. , , - Ensure all hand sinks are stocked with soap and paper towel in dispensers and that staff are washing their hands as often as necessary to prevent contamination of food.
Ice scoop was stored in the machine with the handle submerged. , , - Scoop was removed. Please do not store the scoop in the ice and ensure it is stored in a sanitary manner with the handle outside of the ice.
2 violations
*not observed at this time*, Some food items (Raw chicken) in the line coolers did not have lids. , , - Ensure all food products are covered to protect from contamination.
Dishwasher concentrations were not being tested. , , - Please routinely test the concentration of the dishwasher to ensure that it is accurately sanitizing dishes.
9 violations
The concentration of the bleach buckets on the main cook line was 0 ppm. , , - Solutions were remade to be 100 ppm. Please ensure all cloths are stored in a 100-ppm chlorine solution.
Some food items (Raw chicken) in the line coolers did not have lids. , , - Ensure all food products are covered to protect from contamination.
Dishwasher was not sanitizing properly, measuring 0 ppm. Operators were able to repair the dishwasher, and it was able to sanitizer at 100 ppm., , - Please continue to ensure that the dishwasher can sanitize dishes at 100ppm.
6 violations
, Some food items in the walk-in cooler did not have lids. , , - Ensure all food products are covered to protect from contamination. ,
, *Fridge has been emptied*, The temperature of the bar line cooler was 11C. , , - Remove all high-risk products and ensure it can hold temperatures below 4C before it is used to store high-risk food products.
, There was a box of onions stored directly on the ground in the kitchen. , , - Move this box, please ensure all food is stored at least 15 cm above the ground.
12 violations
, Food handlers were observed not washing their hands after handling garbage. , , - Inspectors instructed the staff to wash their hands. Please ensure staff are washing their hands whenever needed. Including but not limited to after handling raw meat, touching their face/hair, and between tasks. Please ensure proper hand washing steps are followed, including turning off the taps with paper towels.
, 1) Some food items in the walk-in cooler did not have lids. , , - Ensure all food products are covered to protect from contamination. , , 2) Dirty skewers were being left in the 2-compartment sink next to where raw meat was thawing. , , - This sink cannot be used for dirty dishes and for food preparation. Please ensure all dishes go to the dishwashing area and are not left in a food preparation sink.
6 violations
, The walk-in cooler was slightly warm (around 7C). Service request was placed onsite. , , - Please ensure this cooler can maintain temperatures below 4C before it is used to store high-risk products.
, *Fridge has been emptied*, The temperature of the bar line cooler was 11C. , , - Remove all high-risk products and ensure it can hold temperatures below 4C before it is used to store high-risk food products.
, All dry products had appropriate scoops with handles, however some of the handles were stored with the handles submerged in the product. , , - Please ensure that all handles are stored out of the product to prevent contamination from hands into products. ,
8 violations
, Wet wiping cloths were observed on the cutting boards and counters. Cloths were moved to a sanitizer solution onsite. , , - Please ensure all wiping cloths are stored in an approved sanitizer solution or are used once then washed.
, Raw chicken was observed thawing in buckets of still water on the ground. Chicken was still frozen and was moved to the refrigerator or cold running water. , , - Please ensure that foods are thawed using a safe thawing method such as in the refrigerator, under cold running water, in the microwave if going to be cooked immediately, or as part of the cooking process.
, The temperature of the bar line cooler was 11C. , , - Remove all high-risk products and ensure it can hold temperatures below 4C before it is used to store high-risk food products.
4 violations
, There was a bowl stored in a bucket of sauce in the walk-in cooler. The sauce container was not covered. , , - Remove the bowl, do not store bowls inside of food products, ensure all items stored in the walk-in are covered.
, 1) Some dry products did not have proper scoops; buckets were being used to scoop them. , , - Please ensure all scoops used have handles to protect food from contamination. , , 2) The ice scoop was stored in the ice well. , , - Please ensure the scoop is stored in a sanitary manner with the handle outside of the product to prevent contamination.
, 1) There were some cracked/damaged floor tiles by the walk-ins and by the dishwashing area. , , - Please repair the floor, ensure it is smooth and cleanable. , , 2) There is a missing piece of baseboard by the large stand mixer. , , - Repair the baseboard.
6 violations
, The sanitizer bottle in the kitchen initially had a concentration of 0 ppm. , , - Bottle was refilled and was adequate (200 ppm). Please ensure there is appropriate sanitizer available in the kitchen when food preparation is occurring.
, There were some items in the ice bath that were not completely surrounded by ice, measured around 6C, and had just recently been put in the ice bath. , , - Operators were instructed to add more ice and to monitor the temperature to ensure they are below 4C. , *Operators have ordered a new line cooler that should arrive in the next few days*
, 1) Some dry products did not have proper scoops; buckets were being used to scoop them. , , - Please ensure all scoops used have handles to protect food from contamination. , , 2) The ice scoop was stored in the ice well. , , - Please ensure the scoop is stored in a sanitary manner with the handle outside of the product to prevent contamination.
5 violations
, Surface sanitizer bottles were unlabeled. , , - Ensure all chemicals are labelled to indicate their contents.
, Food products in the dry storage area (i.e. Rice and flour) were not covered and did not have appropriate scoops with handles. , , - Ensure all dry products are covered to prevent pests, and that appropriate scoops are used to prevent contamination from hands into food.
, There were no QUAT test strips available for the surface sanitizer. , , - Please acquire appropriate test strips.
8 violations
, Surface sanitizer bottles were unlabeled. , , - Ensure all chemicals are labelled to indicate their contents.
, 1) Smaller left line cooler was measured at 10C. , , - All potentially hazardous foods need to be stored below 4C to prevent pathogen growth. Remove all hazardous products from this cooler until it can maintain temperatures below 4. , , 2) Walk-in cooler was measured around 7C. , , - Do not use this cooler to store any hazardous products until it can maintain temperatures below 4. Hazardous items were moved out into a working cooler.
, There was no paper towel at the hand sink. , , - Paper towel was replaced during the inspection, ensure all hand sinks are fully stocked with supplies.
Large pot of sauce was left on the ground in the main cook line. , , - Pot was moved; do not store foods directly on the ground to protect from contamination.
*Repeat Violation*, Some of the dry storage containers were cracked/damaged., , - Please repair/replace any damaged equipment.
*Repeat Violation*, There was some food debris/grease buildup noted in the following areas:, , - Dry storage area, - Grease on hood vents, - in-between and behind equipment, - Lower shelves on the main cook like , - High-touch areas (sink taps, fridge handles, etc.), - Bar area and inside bar cooler, , Please clean these areas.
Dishwasher concentrations were not being tested. , , - Please routinely test the concentration of the dishwasher to ensure that it is accurately sanitizing dishes.
Some of the dry storage containers were cracked/damaged., , - Please repair/replace any damaged equipment.
Some areas in the facility require additional cleaning including: , , - Dry storage area, - Grease on hood vents, , Please clean these areas.
Dishwasher concentrations were not being tested. , , - Please routinely test the concentration of the dishwasher to ensure that it is accurately sanitizing dishes.
Some of the lights and ceiling tiles were out of place following the renovations. , , - Please ensure that the ceiling is smooth and cleanable, and all lights are tiles are in place.
There were boxes of tomatoes in front of the hand sink blocking it. , , - Boxes were moved, please ensure this sink is always accessible for staff to wash thier hands.
Dishwasher concentrations were not being tested. , , - Please routinely test the concentration of the dishwasher to ensure that it is accurately sanitizing dishes.
, *Repeat Violations*, 1) There were some cracked/damaged floor tiles by the walk-ins and by the dishwashing area. , , - Please repair the floor, ensure it is smooth and cleanable. , , 2) There is a missing piece of baseboard by the large stand mixer. , , - Repair the baseboard.
, There was a hole in the wall near the large stand mixer. , , - Repair the wall, ensure all walls in the facility are smooth and cleanable.
There are two large burners that are not inside of the ventilation hood. , , - Do not use these burners as there is not adequate ventilation for them.
Cleaning has improved throughout the facility. However, there was a build-up of grease and food debris noted in the following areas: , , - Inside Ice Machine, - Walls and ceiling by the dishwasher, - High touch areas , - Floors of walk-in freezer , , Please thoroughly clean the kitchen including but not limited to these areas.
, *Repeat Violations*, 1) There were some cracked/damaged floor tiles by the walk-ins and by the dishwashing area. , , - Please repair the floor, ensure it is smooth and cleanable. , , 2) There is a missing piece of baseboard by the large stand mixer. , , - Repair the baseboard.
, There was a hole in the wall near the large stand mixer. , , - Repair the wall, ensure all walls in the facility are smooth and cleanable.
, Cleaning has improved throughout the facility. However, there was a build-up of grease and food debris noted in the following areas: , , - Inside Ice Machine, - Dry storage area , - Vents over fryers, - Floors of walk-in freezer , , Please thoroughly clean the kitchen including but not limited to these areas. ,
, Small clear plastic bins used to store spices are not food safe. Product details indicate that they are not approved for food contact. , , - Replace these containers with ones that are food safe.
, *Fridge has been emptied*, The temperature of the bar line cooler was 11C. , , - Remove all high-risk products and ensure it can hold temperatures below 4C before it is used to store high-risk food products.
, 1) Raw chicken was observed thawing under still water, with some pieces of the chicken above the water level. Tap was turned on, and chicken was moved to be completely submerged in the water. , , - Please ensure all foods are thawed properly under cold running water and that all parts of the item are completely submerged in the water when thawing. , , 2) Raw goat was observed at thawing at room temperature on the counter. , , - Food items cannot be thawed at room temperature. They need to be thawed in the refrigerator, under cold running water, in the microwaved if going to be cooked immediately, or as part of the cooking processed.
, Small drawer cooler near the 2-compartment sink was not working. Ambient air temperature was around 22C. Food in this cooler including cooked chicken and vegetables had an internal temperature of 18C and was discarded onsite. , , - Please ensure this cooler can maintain temperatures below 4C before it is used to store food products.
, Initially, there were some food items and containers blocking the hand sink by the doors to the kitchen. , , - These items were moved during the inspection, please ensure these hand sinks are fully accessible to staff at all times.
, All dry products had appropriate scoops with handles, however some of the handles were stored with the handles submerged in the product. , , - Please ensure that all handles are stored out of the product to prevent contamination from hands into products. ,
, Small plastic containers were stored on top of vegetables in the line coolers. , , - Do not stack these containers on top of food.
, *Repeat Violations*, 1) There were some cracked/damaged floor tiles by the walk-ins and by the dishwashing area. , , - Please repair the floor, ensure it is smooth and cleanable. , , 2) There is a missing piece of baseboard by the large stand mixer. , , - Repair the baseboard.
, There was a hole in the wall near the large stand mixer. , , - Repair the wall, ensure all walls in the facility are smooth and cleanable.
, *Repeat Violation*, There was a build-up of grease and food debris noted in the following areas: , , - High-touch areas (fridge handles, sink taps, etc.) , - Walls by hand sink, - Onion storage area, - Inside and outside Ice Machine, - Dry storage area , - Vents over fryers. , - Dishwashing area, - Under drying racks , - Underneath and in-between equipment, - Floors of walk-in cooler and freezer , , Please thoroughly clean the kitchen including but not limited to these areas. ,
, *Repeat Violations*, 1) There were some cracked/damaged floor tiles by the walk-ins and by the dishwashing area. , , - Please repair the floor, ensure it is smooth and cleanable. , , 2) There is a missing piece of baseboard by the large stand mixer. , , - Repair the baseboard.
, There was some soiled cardboard and tin foil covering shelves., , - Remove any soiled single-use materials.
, *Repeat Violation*, There was a build-up of grease and food debris noted in the following areas: , , - High-touch areas (fridge handles, sink taps, etc.) , - Walls by hand sink, - Onion storage area, - Inside and outside Ice Machine, - Dry storage area , - Vents over fryers. , - Dishwashing area, - Under drying racks , - Underneath and in-between equipment, - Floors of walk-in cooler and freezer , , Please thoroughly clean the kitchen including but not limited to these areas. ,
, Initially the dishwasher was not sanitizing properly, the bucket of sanitizer was empty. The bucket was able to be replaced onsite. , , - Continue to test the dishwasher daily and ensure that it is sanitizing at 50-100 ppm chlorine.
, The hand sink near the cooking line, and the one near the kitchen initially were not stocked with paper towels. Paper towels were added during the inspection. , , - Please ensure all hand sinks are fully stocked with soap and paper towels. Staff need to be able to wash and dry their hands properly while handling food.
, Some dry products did not have proper scoops; buckets were being used to scoop them. , , - Please ensure all scoops used have handles to protect food from contamination. ,
, *Repeat Violations*, 1) There were some cracked/damaged floor tiles by the walk-ins and by the dishwashing area. , , - Please repair the floor, ensure it is smooth and cleanable. , , 2) There is a missing piece of baseboard by the large stand mixer. , , - Repair the baseboard.
, *Repeat Violation*, There was a build-up of grease and food debris noted in the following areas: , , - High-touch areas (fridge handles, sink taps, etc.) , - Walls by hand sink, - Onion storage area, - Inside and outside Ice Machine, - Dry storage area , - Vents over fryers. , - Dishwashing area, - Under drying racks , - Underneath and in-between equipment, - Floors of walk-in cooler and freezer , , Please thoroughly clean the kitchen including but not limited to these areas. ,
, There was a build-up of grease and food debris noted in the following areas: , , - High-touch areas (fridge handles, sink taps, etc.) , - Walls, - Onion storage area, - Storage shelves, - Dry storage area , - Vents over fryers. , , Thoroughly clean these areas.
, One of the lights in the kitchen is missing a shatter proof cover. , , - Ensure lights have covers to prevent contamination of food items in the event they break.
, 1) There were some cracked/damaged floor tiles by the walk-ins and by the dishwashing area. , , - Please repair the floor, ensure it is smooth and cleanable. , , 2) There is a missing piece of baseboard by the large stand mixer. , , - Repair the baseboard.
, There was a build-up of grease and food debris noted in the following areas: , , - High-touch areas (fridge handles, sink taps, etc.) , - Walls, - Onion storage area, - Storage shelves, - Dry storage area , - Vents over fryers. , , Thoroughly clean these areas.
, One of the lights in the kitchen as missing a shatter proof cover. , , - Ensure lights have covers to prevent contamination of food items in the event they break.
, There was a build-up of grease and food debris noted in the following areas: , , - High-touch areas (fridge handles, sink taps, etc.) , - Walls, - Storage shelves, - Dry storage area , - Vents over fryers. , , Thoroughly clean these areas.
, Food products in the dry storage area (i.e. Rice and flour) were not covered and did not have appropriate scoops with handles. , , - Ensure all dry products are covered to prevent pests, and that appropriate scoops are used to prevent contamination from hands into food.
, There were no QUAT test strips available for the surface sanitizer. , , - Please acquire appropriate test strips.
, One of the lights in the kitchen as missing a shatter proof cover. , , - Ensure lights have covers to prevent contamination of food items in the event they break.
, Knives and other utensils were stored in a container that had a build-up of food debris inside of it. , , - Ensure knives are stored in a sanitary manner.
, There was a build-up of grease and food debris noted in the following areas: , , - High-touch areas (fridge handles, sink taps, etc.) , - Walls, - Storage shelves, - Dry storage area , - Vents over fryers. , , Thoroughly clean these areas.