8820 99 Street NW
Not in Compliance
4 violations were found at the most recent inspection.
Source: Alberta Health Services Environmental Public Health
August 14, 2026
No (outstanding) - pest control service treatment is scheduled for August 19th by a licensed pest control company. The rear exit door has been kept closed, with no evidence of potential pest entry at this area., , There was previous evidence of rodent (mouse) entry into the food premises with observed wall damage in main kitchen, but significant repairs have been completed (and further repair work is necessary to ensure solid wall structure throughout food premises)., , Also, the previously observed 40+ mouse droppings have been removed and floor areas washed and sanitized (i.e., in the two kitchen corners at the rear doorway leading into the side public corridor, under the central work counter, and on some shelving in front kitchen area). There has been no observation of any dead/live rodents in the past weeks since the routine inspection conducted on June 29th. Cleaning of shelving in front open kitchen required, as there were some old dried rodent (mouse) droppings remaining., , The operator must keep copies of all pest control reports/invoices (minimum of monthly service) for a period of one year. The operator must ensure licensed pest control company service treatment is conducted (as individual operator monitoring and control has not been sufficient).
No (outstanding) - repair work has been undertaken, with most of the wall damage repaired in the rear main kitchen area, especially in behind the dishwashing sinks and commercial dishwasher, as well as under the hand-wash sink and corner section leading to the front open kitchen area (with some additional wall repair work to be conducted, to ensure ALL openings/holes are thoroughly sealed and repaired at wall structure sections in both kitchen areas) - to ensure ease of cleaning and prevention of 'rodent-entry' points into the food premises.
No (outstanding) - some of the wood and fibreboard shelving at the main kitchen food prep counter areas were in disrepair and requiring replacement or significant repair to ensure a smooth, washable, non-absorbent, and durable shelving (renovation work in progress). The operator is to wash the shelving throughout as well and ensure consistent cleaning is maintained.
No (outstanding) - more thorough and regular cleaning of the main kitchen and front open kitchen area is required, including on shelving in the front area kitchen, as there was accumulation of dirt/dust, food spillage, and old rodent (mouse) droppings. A written sanitation plan is to be available and posted for all staff. Additional cleaning is required in behind and under shelving along baseboard sections in the kitchen areas.
Route 99 Diner is in the STRATHCONA neighbourhood. STRATHCONA, Edmonton has 143 restaurants tracked on Pass or Fail, inspected by Alberta Health Services Environmental Public Health. As of August 18, 2026, there are 108 (76%) In Compliance on their most recent inspection, with none Not in Compliance or Closed.
This record comes from Alberta Health Services Environmental Public Health, which inspects food premises across Alberta. Inspectors record any violations of applicable health regulations on each visit. The result above is the most recent inspection on file.
In Compliance means no violations were outstanding at that visit. Not in Compliance means one or more violations were found that weren't corrected on site. Closed means the inspector ordered the premises to stop serving customers until the issues were corrected.
Cariwest
STRATHCONA
This restaurant has been inspected 21 times since June 26, 2024, with 1 in compliance, 20 not in compliance, and 0 closures on record.
4 violations
No (outstanding) - pest control service treatment is scheduled for August 19th by a licensed pest control company. The rear exit door has been kept closed, with no evidence of potential pest entry at this area., , There was previous evidence of rodent (mouse) entry into the food premises with observed wall damage in main kitchen, but significant repairs have been completed (and further repair work is necessary to ensure solid wall structure throughout food premises)., , Also, the previously observed 40+ mouse droppings have been removed and floor areas washed and sanitized (i.e., in the two kitchen corners at the rear doorway leading into the side public corridor, under the central work counter, and on some shelving in front kitchen area). There has been no observation of any dead/live rodents in the past weeks since the routine inspection conducted on June 29th. Cleaning of shelving in front open kitchen required, as there were some old dried rodent (mouse) droppings remaining., , The operator must keep copies of all pest control reports/invoices (minimum of monthly service) for a period of one year. The operator must ensure licensed pest control company service treatment is conducted (as individual operator monitoring and control has not been sufficient).
No (outstanding) - repair work has been undertaken, with most of the wall damage repaired in the rear main kitchen area, especially in behind the dishwashing sinks and commercial dishwasher, as well as under the hand-wash sink and corner section leading to the front open kitchen area (with some additional wall repair work to be conducted, to ensure ALL openings/holes are thoroughly sealed and repaired at wall structure sections in both kitchen areas) - to ensure ease of cleaning and prevention of 'rodent-entry' points into the food premises.
No (outstanding) - some of the wood and fibreboard shelving at the main kitchen food prep counter areas were in disrepair and requiring replacement or significant repair to ensure a smooth, washable, non-absorbent, and durable shelving (renovation work in progress). The operator is to wash the shelving throughout as well and ensure consistent cleaning is maintained.
No (outstanding) - more thorough and regular cleaning of the main kitchen and front open kitchen area is required, including on shelving in the front area kitchen, as there was accumulation of dirt/dust, food spillage, and old rodent (mouse) droppings. A written sanitation plan is to be available and posted for all staff. Additional cleaning is required in behind and under shelving along baseboard sections in the kitchen areas.
10 violations
No - the main kitchen hand-wash sink was obstructed and inaccessible. All hand-wash sinks are to be accessible and functional, with hot and cold running water under pressure, and with a supply of liquid soap and paper towels. Also, there was significant grey water leaking from the associated piping under the sink, when in use (with repairs necessary to stop pipe leaking).
No (outstanding) - the previously noted two (2) captured mice in rodent metal traps under the dishwasher have been removed. Also, however, there was still observation of 40+ mouse droppings in the two adjacent corners of the main kitchen at the rear exit doorway leading into the side public corridor. , , The operator is to ensure there is continued monthly pest control service conducted by a licensed pest control company to mitigate the rodent activity in the food premises. The operator was reminded again to provide service reports and invoices from a licensed pest control company., , Also, the operator is to ensure adequate repairs are conducted to seal the significantly damaged wall sections in behind the dishwashing pre-wash sink, commercial dishwasher, ice machine, and hand-wash sink, as there were openings into the walls and visible insulation material. The operator is to inspect the main kitchen and front open kitchen and seal any openings/holes in the floors and walls that may be 'rodent-entry' points into the food premises. Repair work must be of good quality.
9 violations
No - the main kitchen hand-wash sink was obstructed and inaccessible. All hand-wash sinks are to be accessible and functional, with hot and cold running water under pressure, and with a supply of liquid soap and paper towels.
No (outstanding) - the previously noted two (2) captured mice in rodent metal traps under the dishwasher have been removed. Also, however, there was still observation of 40+ mouse droppings in the two adjacent corners of the main kitchen at the rear exit doorway leading into the side public corridor. , , The operator is to ensure there is continued monthly pest control service conducted by a licensed pest control company to mitigate the rodent activity in the food premises. The operator was reminded again to provide service reports and invoices from a licensed pest control company., , Also, the operator is to ensure adequate repairs are conducted to seal the significantly damaged wall sections in behind the dishwashing sinks and commercial dishwasher, as there were openings into the walls and visible insulation material. The operator is to inspect the main kitchen and seal any openings/holes in the floors and walls that may be 'rodent-entry' points into the food premises. Repair work is ongoing and must be of good quality.
7 violations
No (update) - the previously noted two (2) captured mice in rodent metal traps under the dishwasher have been removed. Also, however, there was still observation of 40+ mouse droppings in the two adjacent corners of the main kitchen at the rear exit doorway leading into the side public corridor. , , The operator is to ensure there is continued monthly pest control service conducted by a licensed pest control company to mitigate the rodent activity in the food premises. The operator was reminded again to provide service reports and invoices from a licensed pest control company., , Also, the operator is to ensure adequate repairs are conducted to seal the significantly damaged wall sections in behind the dishwashing sinks and commercial dishwasher, as there were openings into the walls and visible insulation material. The operator is to inspect the main kitchen and seal any openings/holes in the floors and walls that may be 'rodent-entry' points into the food premises. Repair work is ongoing and must be of good quality.
No - note that food products were being stored directly on the floor. There were two bags (open-holed version) of potatoes stacked and stored directly on the floor in the common corridor area, in the corner adjacent to the rear exit doorway. All staff are to ensure food products are always stored at least six inches (15cm) off the floor at all times, and onto racks, shelves, and pallets. Note that this is a repeat violation.
7 violations
No (update) - the previously noted two (2) captured mice in rodent metal traps under the dishwasher have been removed. Also, however, there was still observation of 40+ mouse droppings in the two adjacent corners of the main kitchen at the rear exit doorway leading into the side public corridor. , , The operator is to ensure there is continued monthly pest control service conducted by a licensed pest control company to mitigate the rodent activity in the food premises. The operator was reminded again to provide service reports and invoices from a licensed pest control company., , Also, the operator is to ensure adequate repairs are conducted to seal the significantly damaged wall sections in behind the dishwashing sinks and commercial dishwasher, as there were openings into the walls and visible insulation material. The operator is to inspect the main kitchen and seal any openings/holes in the floors and walls that may be 'rodent-entry' points into the food premises. Repair work is ongoing and must be of good quality.
No (outstanding) - there was evidence of rodent (mouse) entry into the food premises with observed wall damage in main kitchen, as there were previously observed two (2) 'fresh' mice captured in a rodent metal trap directly under the commercial dishwasher in the main kitchen, and which have been removed. The rear exit door has been kept closed, with no evidence of potential pest entry at this area., , However, there was still observation of 40+ mouse droppings in the two far kitchen corners at the rear doorway leading into the side public corridor, under the central located work counter, and on some shelving in front kitchen area. Also, the operator must keep copies of all pest control reports/invoices (minimum of monthly service) for a period of one year. The operator was advised again to provide the pest control reports to the PHI forthwith. The operator must contact a licensed pest control company for regular service at this time, as individual operator monitoring and control has not been sufficient., , The operator is to ensure all wall sections in the food premises (primarily main kitchen area) are kept in good repair, and adequately sealed to prevent any possible rodent-entry points into the food premises. All floor and wall sections in the main kitchen must be smooth, washable, durable, and in good repair, with repair work required at the wall section of the dishwashing area (as there was significant damage and open areas with insulation material visible).
7 violations
No (update) - the previously noted two (2) captured mice in rodent metal traps under the dishwasher have been removed. Also, however, there was still observation of 40+ mouse droppings in the two adjacent corners of the main kitchen at the rear exit doorway leading into the side public corridor. , , The operator is to ensure there is continued monthly pest control service conducted by a licensed pest control company to control and mitigate the rodent activity in the food premises. Also, the operator is to ensure adequate repairs are conducted to seal the significantly damaged wall sections in behind the dishwashing sinks and commercial dishwasher, as there were openings into the walls and visible insulation material. The operator is to inspect the main kitchen and seal any openings/holes in the floors and walls that may be 'rodent-entry' points into the food premises. Repair work is ongoing.
No - there was observation of food products being stored directly on the floor, including bags of onions at the rear kitchen area. The operator was advised that all food products must be stored at least six inches (15cm) off the floor at all times, and onto racks, shelves, or pallets.
6 violations
No - there was evidence and observation of an an active rodent (mouse) infestation, with two (2) live mice observed inside a rodent metal trap under the commercial dishwasher in the main kitchen. Also, there was observation of 40+ mouse droppings in the two adjacent corners of the main kitchen at the rear exit doorway leading into the side public corridor. , , The operator is to ensure there is monthly pest control service conducted by a licensed pest control company to control and mitigate the active rodent (mouse) infestation in the food premises. Also, the operator is to ensure adequate repairs are conducted to seal the significantly damaged wall sections in behind the dishwashing sinks and commercial dishwasher, as there were openings into the walls and visible insulation material. The operator is to inspect the main kitchen and seal any openings/holes in the floors and walls that may be 'rodent-entry' points into the food premises.
No - there was observation of food products being stored directly on the floor, including bags of onions at the rear kitchen area. The operator was advised that all food products must be stored at least six inches (15cm) off the floor at all times, and onto racks, shelves, or pallets.
No violations
1 violation
Re-occurring violation. Repair the edges of the steam counter. The area has exposed wood.
3 violations
Re-occurring violation. Repair the edges of the steam counter. The area has exposed wood.
Single use containers observed to be used for storing food. Carved out lid from a single use container noted. Please ensure food safe containers are used.
Overall sanitation observed to be needing improvement. Ensure both common touch and hard to reach areas are cleaned and disinfected along with the areas discussed onsite.
1 violation
Re-occurring violation. Repair the edges of the steam counter. The area has exposed wood.
3 violations
Sanitizing solution was not available onsite. A fresh solution was made at the time of the visit.
Re-occurring violation. Repair the edges of the steam counter. The area has exposed wood.
Floor in the kitchen noted to be not impervious to moisture. Exposed concrete noted. Please look into ensuring all areas are clean, impervious to moisture and in good repair.
3 violations
Ensure adequate pest control monitoring is in place. Pest monitoring and requirements were discussed onsite.
"Re-occurring violation", - The edges of the steam counter and the ice cream freezer counter were worn out. The surfaces have duct tape on them. , , Action required:, - Remove duct tape and repair/replace work surfaces so that they are smooth, non-absorbent, and easy to clean and sanitize. , -Repair the indicated areas.
Floor in the kitchen noted to be not impervious to moisture. Exposed concrete noted. Please look into ensuring all areas are clean, impervious to moisture and in good repair.
7 violations
Sanitizing solution was not available onsite. A fresh solution was made at the time of the visit.
Pest droppings noted. Ensure specialist pest control is employed. Pest monitoring and requirements were discussed onsite.
Food safety certificate not observed for the person in care and control as per Section 31. Please ensure advanced food safety training is obtained.
7 violations
Sanitizing solution was not available onsite. A fresh solution was made at the time of the visit.
Probe thermometer was not available. Ensure a probe thermometer is available for checking internal food temperature. Please ensure food temperature records are maintained.
Food safety certificate not observed for the person in care and control as per Section 31. Please ensure advanced food safety training is obtained.
6 violations
Probe thermometer was not available. Ensure a probe thermometer is available for checking internal food temperature. Please ensure food temperature records are maintained.
Food safety certificate not observed for the person in care and control as per Section 31. Please ensure advanced food safety training is obtained.
"Re-occurring violation", - The edges of the steam counter and the ice cream freezer counter were worn out. The surfaces have duct tape on them. , , Action required:, - Remove duct tape and repair/replace work surfaces so that they are smooth, non-absorbent, and easy to clean and sanitize. , -Repair the indicated areas.
10 violations
Sanitizer solution for food surfaces not available. This was corrected during the visit. Ensure test strips are available.
Used and stained cleaning clots noted. This was corrected during the visit. Ensure all cleaning clots are clean and in good condition.
Thawing procedures noted to be needing improvement. Ensure thawing is done in a safe matter.
4 violations
Re-occurring violation", - Food permit was not displayed to the public. , , Action required:, - Ensure the food permit is posted in an area where the public can easily view it.
"Re-occurring violation", - The edges of the steam counter and the ice cream freezer counter were worn out. The surfaces have duct tape on them. , , Action required:, - Remove duct tape and repair/replace work surfaces so that they are smooth, non-absorbent, and easy to clean and sanitize. , -Repair the indicated areas.
-The shelving of the walk-in cooler and the other shelves in the kitchen were observed to be lined with the cardboard., , Action required:, -Please remove the cardboard as those are not durable, easily cleanable material.
9 violations
"Re-occurring violation", Walk-in cooler is measuring at 10C. Internal temperature of foods was around 8C. , , Action required:, -IMMEDIATE action is required. , - Ensure the walk-in cooler is measuring at temperatures of 4C or less.
Re-occurring violation", - Eggs are out at room temperature without any time labelling/control., Eggs must be stored under refrigeration, or can be stored at room temperature for 2h and discarded after 2h. If storing at room temperature for 2h, adequate records need to be maintained (such as setting a 2h timer, or labelling the carton with a sticker that indicates what time the eggs are to be discarded at if not used, i.e. after 2h).
Re-occurring violation", - Handwash station next to dishwasher has no cold water and the soap supply. Hot water is scalding hot making handwashing difficult., , Action required:, -Please get the plumbing fixation done, all the handwashing sinks must be accessible, stocked with hot/cold water supply, paper towels and soap solution.
9 violations
Eggs are out at room temperature without any time labelling/control., Eggs must be stored under refrigeration, or can be stored at room temperature for 2h and discarded after 2h. If storing at room temperature for 2h, adequate records need to be maintained (such as setting a 2h timer, or labelling the carton with a sticker that indicates what time the eggs are to be discarded at if not used, i.e. after 2h).
Walk-in cooler is measuring at 10C. Internal temperature of foods was around 6-8C. Ensure the walk-in cooler is measuring at temperatures of 4C or less.
Handwash station next to dishwasher has no cold water. Hot water is scalding hot making handwashing difficult.
18 violations
Wet/used cleaning cloths were stored on food contact surfaces. Used cleaning cloths must be stored in a sanitizer bucket when not in immediate use.
Observed operator wash hands without soap.
Bag of potatoes stored on floor near rear door. All food items must be stored off the floor.
Walk-in cooler is measuring at 10C. Internal temperature of foods was around 6-8C. Ensure the walk-in cooler is measuring at temperatures of 4C or less.
No (outstanding) - note that food products were being stored directly on the floor. There were two bags (open-holed version) of potatoes stacked and stored directly on the floor in the common corridor area, in the corner adjacent to the rear exit doorway. Also, there were two bags (open-holed version) of whole onions stored directly on the floor in behind the rear entrance door to the main kitchen. All staff are to ensure food products are always stored at least six inches (15cm) off the floor at all times, and onto racks, shelves, and pallets. Note that this is a repeat violation.
No (outstanding) - there was evidence of rodent (mouse) entry into the food premises with observed wall damage in main kitchen, as there were previously observed two (2) 'fresh' mice captured in a rodent metal trap directly under the commercial dishwasher in the main kitchen, and which have been removed. The rear exit door has been kept closed, with no evidence of potential pest entry at this area., , However, there was still observation of 40+ mouse droppings in the two far kitchen corners at the rear doorway leading into the side public corridor, under the central located work counter, and on some shelving in front kitchen area. Also, the operator must keep copies of all pest control reports/invoices (minimum of monthly service) for a period of one year. The operator was advised again to provide the pest control reports to the PHI forthwith. The operator must contact a licensed pest control company for regular service at this time, as individual operator monitoring and control has not been sufficient., , The operator is to ensure all wall sections in the food premises (primarily main kitchen area) are kept in good repair, and adequately sealed to prevent any possible rodent-entry points into the food premises. All floor and wall sections in the main kitchen must be smooth, washable, durable, and in good repair, with repair work required at the wall section of the dishwashing area (as there was significant damage and open areas with insulation material visible).
No (outstanding) - the grate covers of the compressor motor fans in the walk-in freezer have been removed once again and are to be positioned and secured in place, as before. Note that the grate covers have been re-positioned in place, but not all the bolts/screws have been re-installed, and must be completed for health and safety reasons.
No (outstanding) - the posted Food Handling Permit was of the expired version (dated September 30, 2025), and the current Food Handling Permit must be kept continually posted alongside the city business license at the front sales/service counter area, visible to the public at all times.
No - there was significant pipe leaking under the hand-wash sink in the rear main kitchen, with repairs required forthwith. Also, the operator is to ensure all piping at all sinks in the food premises are maintained, with regular monitoring to ensure there is no pipe leaking in the premises.
No (outstanding) - there was significant wall damage in the rear main kitchen area, especially in behind the dishwashing sinks and commercial dishwasher, as well as under the hand-wash sink and corner section leading into the front open kitchen area, with some repair work completed but not of good quality for complete seal and repair of the wall structure sections in the front open kitchen and rear main kitchen areas. , , The operator is to ensure thorough repair work is conducted and completed forthwith, to ensure ease of cleaning and prevention of 'rodent-entry' points into the food premises. The operator is to inspect the kitchen areas thoroughly and make any other required wall repairs, as necessary.
No (outstanding) - some of the wood and fibreboard shelving at the main kitchen food prep counter areas were in disrepair and requiring replacement or significant repair to ensure a smooth, washable, non-absorbent, and durable shelving. The operator is to wash the shelving throughout as well and ensure consistent cleaning is maintained., , Note: the operator and staff were storing the ice cream scoop/dipper in a washable container (and no longer in stagnant water). Consistent food safety procedures are to be followed.
No (outstanding) - more thorough and regular cleaning of the main kitchen and front open kitchen area is required, including on shelving in the front area kitchen, as there was accumulation of dirt/dust, food spillage, and old rodent (mouse) droppings. A written sanitation plan is to be available and posted for all staff. Additional cleaning is required in behind and under shelving along baseboard sections in the kitchen areas.
No (outstanding) - note that food products were being stored directly on the floor. There were two bags (open-holed version) of potatoes stacked and stored directly on the floor in the common corridor area, in the corner adjacent to the rear exit doorway. Also, there were two bags (open-holed version) of whole onions stored directly on the floor in behind the rear entrance door to the main kitchen. All staff are to ensure food products are always stored at least six inches (15cm) off the floor at all times, and onto racks, shelves, and pallets. Note that this is a repeat violation.
No (outstanding) - there was evidence of rodent (mouse) entry into the food premises with observed wall damage in main kitchen, as there were previously observed two (2) 'fresh' mice captured in a rodent metal trap directly under the commercial dishwasher in the main kitchen, and which have been removed. The rear exit door has been kept closed, with no evidence of potential pest entry at this area., , However, there was still observation of 40+ mouse droppings in the two far kitchen corners at the rear doorway leading into the side public corridor, under the central located work counter, and on some shelving in front kitchen area. Also, the operator must keep copies of all pest control reports/invoices (minimum of monthly service) for a period of one year. The operator was advised again to provide the pest control reports to the PHI forthwith. The operator must contact a licensed pest control company for regular service at this time, as individual operator monitoring and control has not been sufficient., , The operator is to ensure all wall sections in the food premises (primarily main kitchen area) are kept in good repair, and adequately sealed to prevent any possible rodent-entry points into the food premises. All floor and wall sections in the main kitchen must be smooth, washable, durable, and in good repair, with repair work required at the wall section of the dishwashing area (as there was significant damage and open areas with insulation material visible).
No - the grate covers of the compressor motor fans in the walk-in freezer have been removed once again and are to be positioned and secured in place, as before.
No (outstanding) - the posted Food Handling Permit was of the expired version (dated September 30, 2025), and the current Food Handling Permit must be kept continually posted alongside the city business license at the front sales/service counter area, visible to the public at all times.
No (outstanding) - there was significant wall damage in the rear main kitchen area, especially in behind the dishwashing sinks and commercial dishwasher, with some repair work completed but not of sufficient quality for complete seal and repair of the wall structure in behind the dishwashing area. , , The operator is to ensure thorough repair work is conducted and completed forthwith, to ensure ease of cleaning and prevention of 'rodent-entry' points into the food premises. The operator is to inspect the kitchen areas thoroughly and make any other required wall repairs, as necessary.
No (outstanding) - some of the wood and fibreboard shelving at the main kitchen food prep counter areas were in disrepair and requiring replacement or significant repair to ensure a smooth, washable, non-absorbent, and durable shelving. The operator is to wash the shelving throughout as well and ensure consistent cleaning is maintained., , Note: the operator and staff were storing the ice cream scoop/dipper in a washable container (and no longer in stagnant water). Consistent food safety procedures are to be followed.
No (outstanding) - more thorough and regular cleaning of the main kitchen and front open kitchen area is required, including on shelving in the front area kitchen, as there was accumulation of dirt/dust, food spillage, and old rodent (mouse) droppings. A written sanitation plan is to be available and posted for all staff. Additional cleaning is required in behind and under shelving along baseboard sections in the kitchen areas.
No (outstanding) - there was evidence of rodent (mouse) entry into the food premises with observed wall damage in main kitchen, as there were previously observed two (2) 'fresh' mice captured in a rodent metal trap directly under the commercial dishwasher in the main kitchen, and which have been removed. The rear exit door has been kept closed, with no evidence of potential pest entry at this area., , However, there was still observation of 40+ mouse droppings in the two far kitchen corners at the rear doorway leading into the side public corridor, under the central located work counter, and on some shelving in front kitchen area. Also, the operator must keep copies of all pest control reports/invoices (minimum of monthly service) for a period of one year. The operator was advised again to provide the pest control reports to the PHI forthwith. The operator must contact a licensed pest control company for regular service at this time, as individual operator monitoring and control has not been sufficient., , The operator is to ensure all wall sections in the food premises (primarily main kitchen area) are kept in good repair, and adequately sealed to prevent any possible rodent-entry points into the food premises. All floor and wall sections in the main kitchen must be smooth, washable, durable, and in good repair, with repair work required at the wall section of the dishwashing area (as there was significant damage and open areas with insulation material visible).
No (outstanding) - the posted Food Handling Permit was of the expired version (dated September 30, 2025), and the current Food Handling Permit must be kept continually posted alongside the city business license at the front sales/service counter area, visible to the public at all times.
No (update) - there was significant wall damage in the rear main kitchen area, especially in behind the dishwashing sinks and commercial dishwasher, with some repair work completed but not of sufficient quality for complete seal and repair of the wall structure in behind the dishwashing area. , , The operator is to ensure thorough repair work is conducted and completed forthwith, to ensure ease of cleaning and prevention of 'rodent-entry' points into the food premises. The operator is to inspect the kitchen areas thoroughly and make any other required wall repairs, as necessary. , , Also, there has been increased lighting in the rear kitchen area with new LED lighting installed on the ceiling area.
No (update) - at present, the operator was storing the ice cream scoop/dipper in a washable container (and no longer in stagnant water). Staff are to ensure consistent food safety procedures are followed., , Also, some of the wood and fibreboard shelving at the main kitchen food prep counter areas were in disrepair and requiring replacement or significant repair to ensure a smooth, washable, non-absorbent, and durable shelving. The operator is to wash the shelving throughout as well and ensure consistent cleaning is maintained.
No (outstanding) - more thorough and regular cleaning of the main kitchen and front open kitchen area is required, including on shelving in the front area kitchen, as there was accumulation of dirt/dust, food spillage, and old rodent (mouse) droppings. A written sanitation plan is to be available and posted for all staff. Additional cleaning is required in behind and under shelving along baseboard sections in the kitchen areas.
No - the grate covers at the compressor fans in the walk-in freezer must be re-installed. The grate covers had been removed for maintenance reasons and must be re-installed as part of adequate occupational health and safety requirements.
No (outstanding) - the posted Food Handling Permit was of the expired version (dated September 30, 2025), and the current Food Handling Permit must be kept continually posted alongside the city business license at the front sales/service counter area, visible to the public at all times.
No (update) - there was significant wall damage in the rear main kitchen area, especially in behind the dishwashing sinks and commercial dishwasher, with some repair work completed but not of sufficient quality for complete seal and repair of the wall structure in behind the dishwashing area. , , The operator is to ensure thorough repair work is conducted and completed forthwith, to ensure ease of cleaning and prevention of 'rodent-entry' points into the food premises. The operator is to inspect the kitchen areas thoroughly and make any other required wall repairs, as necessary. , , Also, there has been increased lighting in the rear kitchen area with new LED lighting installed on the ceiling area.
No (outstanding) - the operator was storing the ice scoop/dipper in a washable container full of stagnant water and ice cream residue out at room temperature. Note that any ice cream scoop/dipper must be rinsed after each use and stored in an empty washable insert/container, or inside a washable insert/container full of ice water (as cold-holding) or with hot water over 60 degrees Celsius. This was corrected at time of inspection and all staff are to ensure this food safety practise is followed consistently., , Also, some of the wood and fibreboard shelving at the main kitchen food prep counter areas were in disrepair and requiring replacement or significant repair to ensure a smooth, washable, non-absorbent, and durable shelving. The operator is to wash the shelving throughout as well and ensure consistent cleaning is maintained.
No (outstanding) - more thorough and regular cleaning of the main kitchen and front open kitchen area is required, including on shelving in the front area kitchen, as there was accumulation of dirt/dust, food spillage, and old rodent (mouse) droppings. A written sanitation plan is to be available and posted for all staff. Additional cleaning is required in behind and under shelving along baseboard sections in the kitchen areas.
No (update) - there was evidence of rodent (mouse) entry into the food premises with observed wall damage in main kitchen and possible lack of weather-stripping at the rear exit door, as there were previously observed two (2) 'fresh' live mice captured in a rodent metal trap directly under the commercial dishwasher in the main kitchen, and which have been removed., , However, there was observation of 40+ mouse droppings in the two far kitchen corners at the rear doorway leading into the side public corridor., , Also, the operator must keep copies of all pest control reports/invoices (minimum of monthly service) for a period of one year. The operator was advised to email the pest control reports to the PHI forthwith., , The operator is to ensure all floor and wall sections in the food premises (primarily main kitchen area) are kept in good repair, and adequately sealed to prevent any possible rodent-entry points into the food premises. All floor and wall sections in the main kitchen must be smooth, washable, durable, and in good repair, with repair work required at the wall section of the dishwashing area (as there was significant damage and open areas with insulation material visible).
No - the posted Food Handling Permit was of the expired version (dated September 30, 2025), and the current Food Handling Permit must be kept continually posted alongside the city business license at the front sales/service counter area, visible to the public at all times.
No - there was significant wall damage in the rear main kitchen area, especially in behind the dishwashing sinks and commercial dishwasher. The operator is to ensure thorough repair work is conducted and completed forthwith, to ensure ease of cleaning and prevention of 'rodent-entry' points into the food premises. The operator is to inspect the kitchen areas thoroughly and make any other required wall repairs, as necessary. , , Also, there was a lack of adequate lighting in the rear area of the main kitchen, with two fixtures of fluorescent lighting not in use or damaged (at rear exit door of kitchen area). The operator was advised to ensure all the available lighting in the rear kitchen area is in use and functional, with fluorescent light tubes or LED lights installed.
No - the operator was storing the ice scoop/dipper in a washable container full of stagnant water and ice cream residue out at room temperature. Note that any ice cream scoop/dipper must be rinsed after each use and stored in an empty washable insert/container, or inside a washable insert/container full of ice water (as cold-holding) or with hot water over 60 degrees Celsius. This was corrected at time of inspection and all staff are to ensure this food safety practise is followed consistently., , Also, some of the wood and fibreboard shelving at the main kitchen food prep counter areas were in disrepair and requiring replacement or significant repair to ensure a smooth, washable, non-absorbent, and durable shelving. The operator is to wash the shelving throughout as well and ensure consistent cleaning is maintained.
No - overall more thorough and regular cleaning of the main kitchen and front open kitchen area is required, as there was accumulation of dirt/dust and food spillage. A written sanitation plan is to be available and posted for all staff. Additional cleaning is required in behind and under shelving along baseboard sections in the kitchen areas.
No - there was evidence of rodent (mouse) entry into the food premises with observed wall damage in main kitchen and possible lack of weather-stripping at the rear exit door, as there were two (2) 'fresh' live mice captured in a rodent metal trap directly under the commercial dishwasher in the main kitchen, with observation of 40+ mouse droppings in the two far kitchen corners at the rear doorway leading into the side public corridor., , Also, the operator must keep copies of all pest control reports/invoices (minimum of monthly service) for a period of one year., , The operator is to ensure all floor and wall sections in the food premises (primarily main kitchen area) are kept in good repair, and adequately sealed to prevent any possible rodent-entry points into the food premises. All floor and wall sections in the main kitchen must be smooth, washable, durable, and in good repair, with repair work required at the wall section of the dishwashing area (as there was significant damage and open areas with insulation material visible).
No - the posted Food Handling Permit was of the expired version (dated September 30, 2025), and the current Food Handling Permit must be kept continually posted alongside the city business license at the front sales/service counter area, visible to the public at all times.
No - there was significant wall damage in the rear main kitchen area, especially in behind the dishwashing sinks and commercial dishwasher. The operator is to ensure thorough repair work is conducted and completed forthwith, to ensure ease of cleaning and prevention of 'rodent-entry' points into the food premises. The operator is to inspect the kitchen areas thoroughly and make any other required wall repairs, as necessary. , , Also, there was a lack of adequate lighting in the rear area of the main kitchen, with two fixtures of fluorescent lighting not in use or damaged (at rear exit door of kitchen area). The operator was advised to ensure all the available lighting in the rear kitchen area is in use and functional, with fluorescent light tubes or LED lights installed.
No - overall more thorough and regular cleaning of the main kitchen and front open kitchen area is required, as there was accumulation of dirt/dust and food spillage. A written sanitation plan is to be available and posted for all staff. Additional cleaning is required in behind and under shelving along baseboard sections in the kitchen areas.
"Re-occurring violation", - The edges of the steam counter and the ice cream freezer counter were worn out. The surfaces have duct tape on them. , , Action required:, - Remove duct tape and repair/replace work surfaces so that they are smooth, non-absorbent, and easy to clean and sanitize. , -Repair the indicated areas.
Floor in the kitchen noted to be not impervious to moisture. Exposed concrete noted. Please look into ensuring all areas are clean, impervious to moisture and in good repair.
Light in the walk-in cooler burnt out. Please repair/fix to ensure adequate lighting is available.
Single use containers observed to be used for storing food. Carved out lid from a single use container noted. Please ensure food safe containers are used.
Light in the walk-in cooler burnt out. Please repair/fix to ensure adequate lighting is available.
"Re-occurring violation", - The edges of the steam counter and the ice cream freezer counter were worn out. The surfaces have duct tape on them. , , Action required:, - Remove duct tape and repair/replace work surfaces so that they are smooth, non-absorbent, and easy to clean and sanitize. , -Repair the indicated areas.
Floor in the kitchen noted to be not impervious to moisture. Exposed concrete noted. Please look into ensuring all areas are clean, impervious to moisture and in good repair.
Single use containers observed to be used for storing food. One contained noted to be in disrepair. Please ensure food safe containers are used. , Lidls with electrical tape for handles were noted. Ensure all equipment is in good repair and easily cleanable and impervious to moisture.
Floor in the kitchen noted to be not impervious to moisture. Exposed concrete noted. Please look into ensuring all areas are clean, impervious to moisture and in good repair.
Single use containers observed to be used for storing food. One contained noted to be in disrepair. Please ensure food safe containers are used. , Lidls with electrical tape for handles were noted. Ensure all equipment is in good repair and easily cleanable and impervious to moisture.
Re-occurring violation", - No written cleaning schedule/checklist was available. , -Shelves of the walk-in cooler were dirty. , Action required:, Please have a cleaning checklist to help maintain sanitary operation.
Probe thermometer was not available. Ensure a probe thermometer is available for checking internal food temperature. Please ensure food temperature records are maintained.
Food safety certificate not observed for the person in care and control as per Section 31. Please ensure advanced food safety training is obtained.
"Re-occurring violation", - The edges of the steam counter and the ice cream freezer counter were worn out. The surfaces have duct tape on them. , , Action required:, - Remove duct tape and repair/replace work surfaces so that they are smooth, non-absorbent, and easy to clean and sanitize. , -Repair the indicated areas.
Floor in the kitchen noted to be not impervious to moisture. Exposed concrete noted. Please look into ensuring all areas are clean, impervious to moisture and in good repair.
Strainer noted to be in disrepair. Loose metal pieces observed. This was corrected during the visit., Lidls with electrical tape for handles were noted. Ensure all equipment is in good repair and easily cleanable and impervious to moisture.
Re-occurring violation", - No written cleaning schedule/checklist was available. , -Shelves of the walk-in cooler were dirty. , Action required:, Please have a cleaning checklist to help maintain sanitary operation.
Overall sanitation observed to be needing improvement. Ensure both common touch and hard to reach areas are cleaned and disinfected along with the areas discussed onsite.
Re-occurring violation", - No written cleaning schedule/checklist was available. , -Shelves of the walk-in cooler were dirty. , Action required:, Please have a cleaning checklist to help maintain sanitary operation.
-"Re-occurring violation", - Pest control records were not present. , -Evidence of pest infestation observed, lots of mice droppings in the walk-in cooler shelves and below the dry storage area., -Lots of dead cockroaches observed near the dishwashing area, and front area below shelves., , Action required:, - Please maintain pest control records onsite for review., -Please hire a certified pest control professional and adopt integrated pest management to reduce, control, eliminate the pest population.
Re-occurring violation", - Food permit was not displayed to the public. , , Action required:, - Ensure the food permit is posted in an area where the public can easily view it.
-The shelving of the walk-in cooler and the other shelves in the kitchen were observed to be lined with the cardboard., , Action required:, -Please remove the cardboard as those are not durable, easily cleanable material.
"Re-occurring violation", - The edges of the steam counter and the ice cream freezer counter were worn out. The surfaces have duct tape on them. , , Action required:, - Remove duct tape and repair/replace work surfaces so that they are smooth, non-absorbent, and easy to clean and sanitize. , -Repair the indicated areas.
-The meat slicer was not maintained in a sanitary condition, it had dried up meat pieces., , Action required:, -Please disassemble, scrub, rinse-clean-wash-sanitize the meat slicer.
Re-occurring violation", -General cleaning and sanitation of the facility was not satisfactory., - No written cleaning schedule/checklist was available. , -Organization is required in the main kitchen., -Shelves of the walk-in cooler were dirty. , Action required:, Please have a cleaning checklist to help maintain sanitary operation.
1. Weatherstripping of the back exit door was in disrepair. Please fix to prevent entry of pests (such as mice, insects). , 2. Pest control records were not located onsite. , Please maintain pest control records onsite for review., ,
Food permit is not posted. Ensure the food permit is posted in an area where the public can easily view it.
The edges of the steam counter and the ice cream freezer counter were worn out. The surfaces have duct tape on them. Remove duct tape and repair/replace work surfaces so that they are smooth, non-absorbent, and easy to clean and sanitize.
Fume hood canopy is overdue for professional cleaning. Sticker indicates that cleaning was due in December 2024. Please schedule the cleaning and send an updated sticker/invoice to show that this has been completed.
Dough maker and meat slicer is not maintained in a sanitary condition.
- No written cleaning schedule/checklist was available. Please have a cleaning checklist to help maintain sanitary operation.
Eggs were stored out at room temperature and measured at 20C. Eggs must be stored under refrigeration, or can be stored at room temperature for 2h and discarded after 2h. If storing at room temperature for 2h, adequate records need to be maintained (such as setting a 2h timer, or labelling with a sticker what time the eggs are to be discarded at if not used).
Handwash station next to dishwasher has no cold water. Hot water is scalding hot making handwashing difficult., Handwash station next to coffee station has no hot water., Ensure all sinks have both hot and cold running water.
No soap at handwash station by dishwasher - corrected onsite., No paper towel in a dispenser at handwash station near the front coffee area., Ensure handwashing sinks are stocked with liquid soap and single use paper towels in dispensing units.
Food items were stacked directly on top of one another in the prep cooler without a lid/cover to protect from contamination. Food cannot be stacked on top of one another without a barrier in place, as well as can't be stacked on the top surface as the food does not get proper temperature control from the cooler.
1. Weatherstripping of the back exit door was in disrepair. Please fix to prevent entry of pests (such as mice, insects). , 2. Pest control records were not located onsite. , Please maintain pest control records onsite for review., ,
Food permit is not posted. Ensure the food permit is posted in an area where the public can easily view it.
Fume hood canopy is overdue for professional cleaning. Sticker indicates that cleaning was due in December 2024. Please schedule the cleaning and send an updated sticker/invoice to show that this has been completed.
Noted the walk-in cooler, and dry food storage shelving lined with cardboards. , Please remove the cardboards. Shelving need to be smooth, non-absorbent, and easy to clean and sanitize.
The edges of the steam counter and the ice cream freezer counter were worn out. Please ensure that all work surfaces are smooth, non-absorbent, and easy to clean and sanitize.
A small dirty container with build-up of debris was used to scoop sugar. The container was removed for washing. Only use scoops with handles and store them upright.
The dough maker was not maintained in a sanitary condition. Please clean.
-The meat slicer was not maintained in a sanitary condition. Please ensure the meat slicer is cleaned and sanitized in between uses.
- No written cleaning schedule/checklist was available. Please have a cleaning checklist to help maintain sanitary operation.
Kitchen requires a deep clean including:, -floors, walls, shelving throughout kitchen and walk-in cooler., Please have these areas/items cleaned and sanitized.